Support
Apara Mac Extender
Support.
Help with connecting, purchases, subscriptions and refunds.
Contact
Write to hello@apara.dev with the subject line “Mac Extender”. Include your iPhone model, your Mac model, the macOS and iOS versions, and whether you connect over USB-C or Wi-Fi. We reply to every message as soon as we can.
If it will not connect
- Open the Mac companion and keep it open while you connect.
- On Wi-Fi, make sure both devices are on the same network, and that the iPhone app has Local Network access in Settings → Privacy & Security → Local Network.
- On the Mac, allow screen recording for the companion in System Settings → Privacy & Security → Screen & System Audio Recording, then quit and reopen it.
- For the lowest latency and 120 Hz, connect with a USB-C cable.
Subscriptions and restoring purchases
Purchases are made through Apple. To restore a purchase on a new iPhone, sign in with the same Apple Account and tap Restore Purchases in the app. To change or cancel a subscription, open Settings → your name → Subscriptions on your iPhone.
Refunds
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds directly, but if something is wrong with the app, tell us as well so we can fix it.